Buyer Information

Do I need an account to place an order?

Buying, selling, or transfer requires the user to be registered.

What is my Wish List for?

Keep track of your favorite products from BiZZBoard by adding them to your Wish List.

Delivery charges for orders from a Shop?

To keep shipping costs consistent and fair for everyone, we’ve set guidelines on the maximum shipping costs for all items sold, click here

How long will delivery take?

The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected from some countries. Check your shipping destination here!

How to track my order?

To track your order please enter your Order ID in the box here and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

What are supported shipping methods on BiZZBoard?

Since the shipping methods are set up by the suppliers, you are advised to directly contact the seller for more shipping information.
Currently sellers mostly choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express. PostNL etc.

What to do if I don't receive my order?

If you paid for an item and haven’t received it, there are a few things you can do.

Open a request

Before opening the request, check the item in your purchase history:

  • If the estimated delivery date hasn’t passed, the item may be in transit
  • Make sure the shipping address in the tracking details is correct

If the expected delivery date has passed and you haven’t received the item, let the seller know by opening a request. They’ll have 3 business days to respond and resolve the issue.

Not resolved?

If you’re not happy with the seller’s resolution after 3 business days of opening your request, you can ask us to step in and help.

Get your money back

You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund in your wallet.

A seller is not responding to me. What should I do?

If a seller has not responded within a reasonable time frame and if your query relates to an order, you can:

a. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.

b. Find another seller
If a seller has not responded within a reasonable timeframe, we suggest you find another seller offering the same product.

How does Buyer Protection work?

Contact the seller

If your order hasn’t arrived within the promised time, or isn’t as described – contact the seller. Most sellers are happy to quickly resolve any issues.

Open dispute to make a refund

If you were unable to resolve the problem with the seller, you can submit a refund request by opening a dispute. Here, you can formally discuss solutions with the seller.

Escalate dispute to BiZZBoard

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem.

What should I do when I received my order after getting a refund?

If you receive an item after the system has processed your refund, please contact the seller to resolve the issue.

Network Deposit Fees (Service Fees)

NETWORK AVERAGE CREDIT CARD PROCESSING FEES
MasterCard 1.55% – 2.6%
Visa 1.43% – 2.4%
Discover 1.56% – 2.3%
American Express 2.5% – 3.5%
Alipay 3.5%
SOFORT €0,25 + 0,9%
Giropay €0,25 + 1,5%
Bancontact €0,39
iDEAL €0,29
Bitcoin | Altcoin 1% – 2%
    • A network fee of 1% will only be charged (excl. network fees) when processing a refund. Escrow secures your payment and provides the buyers protection on their funds.
    • If you transfer fiat to your wallet with external payment gateways , you will pay a service fee per transaction for every Top up of your wallet.

What is 3-D Secure?

1. What is 3-D Secure?

    • 3-D Secure is an XML-based protocol designed to be an additional security layer for online credit and debit card transaction with the intention of improving the security of Internet payments.
    • When the cardholder makes a purchase with a participating merchant, a pop-up appears demanding that the cardholder activate the card by entering a password and personal information.

2. What do you need to do as cardholder?

    • If 3-D Secure is required, you will be directed to page of bank to fill in personal information during payment.
    • Please follow instruction there to complete 3-D secure activation in order to pay for your order.

Two Factor Authentication (2FA)

Two-factor authentication adds a second level of authentication to your account log-in. When you have to enter only your username and one password, that’s considered a single-factor authentication. Our 2FA requires all our users to have a verification code before being able to access their account.

Seller Information

How to Sell my Products & Services?

  • To sell, you first need to register for an account if you don’t have one. Your account must also be set up for selling. You may need to verify your contact information and add a payout address so transfer of your payments can be arranged. Once completed, you are ready to collect (mobile) payments.

How to Sell Digital Downloads?

  • Digital downloads offer a convenient and quick way to send digital files upon reception of a payment. To sell, you first need to register for an account if you don’t have one. Your account must also be set up for selling. You may need to verify your contact information and add a payout address so transfer of your payments can be arranged. Once completed, you are ready to offer digital downloads and collect (mobile) payments.

Why do I need to verify my identity?

All payment providers must comply to a KYC (Know Your Customer) AML (Anti Money Laundering) and/or CTF (Counter Terrorist Financing) Policy.

  • Seller Account
    Please confirm your identity first within your dashboard in order to receive payouts as a seller.
  • Mobile Wallet
    You need to send us a copy of a valid ID and a proof of residence (recent utility bill or bank account statement) in order to get verified and withdraw funds.

Please note that the name registered on your BiZZBoard account must match the name registered on your bank account. If they don’t match, we won’t be able to complete the transaction.

Payment Processing Fees (Service Fees)

Fees are calculated and deducted from the final price of any sold items and/or services, payments are sent to Shop’s offline wallets where fees get deducted before sending the remainder amount to the seller.

  • Sell – Seller pays 10% flat rate or transaction fee on sold items across the site, regardless of the price or the category the item is listed under.

If your customer is using a third-party gateway, i.e anything other than our Wallet payment system, you will incur an additional charge. This is to integrate your Shop with external gateways and is an average charge of 1%-3.5% per transaction (credit card processing fees) which will be deducted from your wallet or withdrawal as seller.

NETWORK AVERAGE CREDIT CARD PROCESSING FEES
MasterCard 1.55% – 2.6%
Visa 1.43% – 2.4%
Discover 1.56% – 2.3%
American Express 2.5% – 3.5%
Alipay 3.5%
SOFORT €0,25 + 0,9%
Giropay €0,25 + 1,5%
Bancontact €0,39
iDEAL €0,29
Bitcoin | Altcoin 1% – 2%

Minimum Withdraw Limit (Seller)

To avoid situations like not delivering the products to the customer or not maintaining their product quality, the single withdrawal limit per transaction is of a minimum amount of 100 US dollars or the equivalent value of another currency, and a maximum amount of 1 million US dollars or the equivalent value of another currency. So we can easily resolve disputes and sellers will maintain their quality. Withdrawal fee varies depending on the countries/regions of the banks involved.

Withdraw Threshold (Seller)

To make the marketplace more secure and to stop sellers from forgery, the first time(*) that is required to withdraw your balance is 21 days. So in that time, if a customer complains, we can resolve that easily.

* Your first transaction as a new seller.

Withdrawal Time (Seller)

Withdrawal is depending on the bank the seller is using. SEPA area withdrawals usually take 1-2 business days. For sellers outside SEPA area it may take up to 5 business days.

Please note as additional security we do not keep any customer’s money on our servers.

Do I need to Pay Tax?

You can earn a certain amount of income each year, called your Personal Allowance, before you need to pay any Income Tax. In general, everyone gets the same Personal Allowance, of which limits may be subject to change within one country or may vary from country to country

eg. United States

File Form 8843 if you are tax exempt. The United States and permanent residents of the United States must report their worldwide income in the U.S. tax returns. However, as the U.S. has a tax treaty with many countries (including India), you will not have to pay double taxes.

Virtual Currency

Virtual currency is a digital representation of value that functions as a medium of exchange, a unit of account, and/or a store of value. A virtual currency, such as Bitcoin, that has an equivalent value in real currency or that acts as a substitute for real currency is called “convertible” virtual currency. Convertible virtual currency is treated as property for tax purposes.

In general, Bitcoins should be declared when filing a tax return and are considered additional assets. Bitcoins in your possession may be levied by a property tax. Profit as a result of an increase in price is considered capital gains.

Form 8949 Individual taxpayers report Bitcoin capital losses and capital gains.

Penalties: Failure to timely file or correctly report virtual currency transactions, may be subject taxpayer to information reporting penalties under Code Sec. 6721, 6722 and tax underpayments attributable to virtual currency transactions, may be subject to accuracy-related penalties under Code Sec. 6662.

FinCEN Form 114: A US person that has a financial interest in or signature authority over foreign financial accounts must file a Report of Foreign Bank and Financial Accounts (FBAR) if the aggregate value of the foreign financial accounts exceeds $10,000 at any time during the calendar year. FBAR requires reporting of all foreign financial accounts. The types of “accounts” which must be reported are defined very broadly and include traditional checking, savings, money market funds, CDs, life insurance plans, and even online Bitcoin based poker accounts. A US taxpayer’s Bitcoin denominated foreign bank account or an account in a foreign virtual currency exchange, which convert Bitcoins in and out of other fiat currencies, that function similarly to brokerages, and offer a variety of financial services similar to banks or other financial institutions in exchange for fees would be reportable on an FBAR as a foreign financial account.

Penalties: US Bitcoin denominated foreign account holders who did not file FinCEN Form 114 could face steep civil and criminal penalties. Each non-willful failure to file violation can carry a civil penalty of $10,000, while penalties for willful violations could be the greater of $100,000 or 50 percent of the amount in the account for each violation.

Form 8938: US individual taxpayers report foreign financial assets valued at $50,000 or more.

Penalties: Noncompliance with FATCA subject’s taxpayer to, taxes, severe penalties in excess of the unreported foreign assets and exclusion from access to US markets.

Form 8975: MNE disclosed to tax authorities information regarding Bitcoin transactions, on a country-by-country basis as follows:

  • Tax jurisdiction and residence of the entity;

  • The main business activity or activities of entity;

  • Financial and employee information for each tax jurisdiction in which the US MNE does business (including revenues, profits, income taxes paid and accrued, stated capital, accumulated earnings);

  • Total net book value of tangible assets, which may include virtual currencies because they are classified as property and not a currency for US tax purposes (cash or cash equivalents, intangibles, or financial assets were not declared).

The IRS will automatically exchange filed CbCR with other governments via tax treaties and Tax Information Exchange Agreements. On July 4, 2017 the EU parliament approved making CbCRs publicly available.

Penalties: MNEs that failed to file a CbCR could be subject to penalties under US federal tax rules, and to penalties under rules imposed by the 57 other countries that have agreed to exchange CbCR. The US Supreme Court said in Pasquantino v. US (No. 03-725, 4/26/05) that federal wire fraud charges could be brought against violators of foreign tax laws.

Disclaimer: Contact your tax advisor for specific tax advice in your country.

Mobile Compatibility

Your dashboard and payment pages are 100% mobile and tablet compliant, so your counterparts can pay you anytime and on any device with an internet connection (iPhone, Android, Windows, BlackBerry).

Basic Guarantees

If you encounter any issues, we encourage you to contact the seller first. If you can’t reach an agreement, you can apply for a refund by opening a dispute.

Refund Guarantee

If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment.

On Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

Safety & Security Standards

We force HTTPS across all applications. A secure connection between your internet browser and our servers protect all the data transmitted over the connection. SSL is the most secure internet protocol, used by high street banks or governments to encrypt communications. Whether your customers connect from a mobile or computer, from home or a public Wifi hotspot, SSL ensures end-to-end encryption. All funds are paid into Shop wallets, fees are automatically deducted and funds sent straight to the seller. In case of an escrow, funds are transferred straight to our offline wallets where they will be transferred to a cold wallet until the reception of the item is confirmed by the buyer.We do not keep any customer’s funds on our servers. All received payments are automatically forwarded to vendor’s bank account and/or external wallet addresses.Credit Card Processing used to be the default way to accept payments when you sell items, and in most cases the cheapest and smoothest option for business. By using the blockchain to collect payments, you always pay the network fees set by the miners.

Intellectual Property Complaint

If you think that a seller (or a buyer) has violated BiZZBoard trading rules, you have the ability to send report to our team for review. This will help us to make sure we provide you a safety shopping experience.

  • Intellectual Property Complaint (For Rights Holders)
  • Report (For Non-Rights Holders)
  • Restricted or Prohibited Products
  • Search Related Violations

Dispute Information

If you encounter any issues, we encourage you to contact the seller first. If you can’t reach an agreement, you can apply for a refund by opening a dispute.

How to Open Dispute

  •  First Step:

    You can choose between two options: Return Goods – this means that you want to return the item and apply for a full refund, or Refund Only – this means that either you did not receive the item and you’re applying for a full refund or you did receive the item and you want a partial refund (without having to send the item back).

    • Second Step:

    During the dispute process you can discuss the refund terms with the seller. If you and seller can’t come to an agreement, we will step in and help. During this time, you are still free to negotiate a deal with the seller.

    • Third Step:

    You can choose to accept the seller’s or BiZZBoard’ proposal. After this, the dispute process is finished, and your refund will be processed.

How do I get a refund by credit card or debit card?

  • You will receive your refund on the same card that you used to pay for your order. It normally takes 3-20 business days for refunds to be processed.

How to identify legitimate emails from BiZZBoard

BiZZBoard will never ask you to provide personal information or sensitive account information (such as passwords) by phone or email. All legitimate emails from BiZZBoard pass Sender Policy Framework (SPF), email-validation system and are designed to detect email spoofing. You should always see our sender/receiver domain of ….@bizzboard.com

Any emails received claiming to be from BiZZBoard and asking for your password is an attempt to gain access to your profile. Be very careful with phishing attempts and fake emails and report such activities to the support team ASAP so the correct actions can be taken to protect your account.

  • Always check the URL: https://bizzboard.com or https://www.bizzboard.com
  • Always make sure the URL bar has a lock in green.
  • Do not trust messages or links sent to you randomly via email, social media, etc.  Always check the URL starts with: https://bizzboard.com or https://www.bizzboard.com
  • Install an Adblocker and do not click ads on your search engine (e.g. Google)
  • You should never use public, unsecured Wi-Fi for banking, shopping or entering personal information online (convenience should not trump safety). When in doubt, use your mobile’s 3/4G or LTE connection.

Whether you have any other questions about our services, need assistance or just want to talk, we want to hear from you. Please feel free to contact us any time in need.

We try to work as much as possible, but we can’t work 24/7. Our expected supporting time may be up to One BUSINESS Day. If we haven’t replied to your tickets during weekend yet, we are taking a break, don’t worry.

* Our local time is CEST. Meaning we can’t just answer your question 2 hours after you ask if your time is midnight in our area. One BUSINESS Day.

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Our data and privacy experts explore the implications of GDPR both from a compliance perspective and as a business enabler.
  • Managing your compliance obligations by adopting a privacy-led operating model and encouraging a privacy culture across the organisation
  • Harnessing the power of your data by promoting effective and privacy compliant data management practices that enable business to capitalise on the value of data, translate big data analytics into concrete business insights and promote rich data-driven services
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  • GDPR Readiness Programme – support end-to-end GDPR readiness activities through a clearly defined programme of work that focuses on achieving your compliance objectives using a risk based approach, optimising existing data-driven services and technology solutions, helping you protect personal data across the estate and to promote brand trust
  • GDPR Stress Testing and Assurance – provide comprehensive GDPR programme assurance services, as well as simulated GDPR stress testing including: data breach simulation and incident management process review, subject rights testing and response evaluation, and data management practices review and resilience testing
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